General

Submitting a Paper

Informes de Originalidad

Can I use the service to test my paper before sending it to my instructor?
All paper submissions must be made to an assignment that is set by an instructor. If your instructor does not allow paper resubmissions by allowing students to overwrite or through revision assignments, you cannot test your paper before sending it in.

If this did not answer your question or if you need further assistance, click here to email the Turnitin helpdesk.

How can I change the email address that is in the system?
You can update your user profile by doing the following:
  1. Log in to your account.
  2. Click the "user info" button at the top of the page.
  3. Modify necessary information.
  4. Click the "submit" button to save your changes.

If this did not answer your question or if you need further assistance, click here to email the Turnitin helpdesk.

I can't join my class. My ID number and enrollment key aren't working.
Due to privacy and security concerns, we cannot give out passwords. However, if you would like for us to confirm your enrollment information, please send us an email including your class ID number and enrollment key.

If the enrollment information you have is incorrect, you will need to consult your instructor in order to ensure that you have the correct enrollment information and correct any discrepancies. Please note that passwords are case sensitive.

If this did not answer your question or if you need further assistance, click here to email the Turnitin helpdesk.

How do I submit a paper?
In order to submit a paper to Turnitin please do the following:
  1. Log in to your account and click on the appropriate class.
  2. Click on the "submit" icon to the right of your assignment title.
  3. Use the pull-down menu labeled "submit a paper by" to choose your submission method. Complete the form and click "submit" to finish.

Please note that our system will only accept one submission per assignment. Your instructor can decide whether or not you can resubmit.

Upon submission you will receive a confirmation screen. If your paper has been submitted properly, you will be taken to a screen with your digital receipt, which will also be emailed to you. The date of the submission will be shown under the "submitted" column in your portfolio.

If this did not answer your question or if you need further assistance, click here to email the Turnitin helpdesk.

The system won't accept my paper; I got an error message that my submission does not contain enough characters or words. How do I submit my paper?
You have made a submission that is incompatible with our system. Typically, this happens in the case of an image or a scanned file. If you are trying to submit a PDF file, it needs to be created from a text document. We do not accept PDFs in image format. In order to test whether your PDF is a text document, open it in Adobe Acrobat and click on the Select Text option at the top of the screen. Proceed to highlight the text of your document with your mouse (these options may vary with PDF-reading programs other than Adobe Acrobat). If you are not able to highlight any text, your PDF is an image and does not contain text.

If this did not answer your question or if you need further assistance, click here to email the Turnitin helpdesk.

How do I submit my paper with the copy and paste method?
To submit a report using the "cut and paste" method, please do the following:
  1. From inside your account, enter the class you wish to submit your paper to.
  2. Click the submit icon next to the assignment you wish to submit.
  3. Open the "Submit a paper by:" pull down menu at the top of the submit window.
  4. Select the "cut & paste" option.
  5. Fill in the necessary information.
  6. Cut and paste the text you wish to submit from your document to the "Cut & paste your paper" field.
  7. Click on "submit" to finalize your submission.

Upon submission you will receive a confirmation screen. If you do not receive this confirmation message it is an indication that your paper has not been submitted properly.

If this did not answer your question or if you need further assistance, click here to email the Turnitin helpdesk.

How do I re-submit my paper?
Our system does not allow students to submit more than one paper per assignment. Therefore, if you have several components to your submission, please submit them together as one document.

If you wish to re-submit your paper, please consult your instructor. He or she has the ability to delete your submission so that you can make a new submission.

If this did not answer your question or if you need further assistance, click here to email the Turnitin helpdesk.

How do I get the digital receipt for my paper?
When you successfully submit a paper, your confirmation screen contains your digital receipt. The digital receipt is also automatically emailed to you at this time. As this automated email is sometimes filtered as spam, please check your spam/bulk mail folder if you cannot find it in your inbox.

If this did not answer your question or if you need further assistance, click here to email the Turnitin helpdesk.

How can I view Originality Reports for my submissions?
To view your Originality Report please log in to your account and enter the class your assignment was in. If your instructor has allowed students to see Originality Reports, you will see a colored rectangular icon next to your submittal date in your assignment portfolio. Click on that icon and you will see your Originality Report. Please note that students can only view Originality Reports if their instructor has chosen to allow this as his or her class preference.

If you encounter an inactive, gray report icon on your portfolio, your Originality Report is still processing and will be available within 24 hours.

If this did not answer your question or if you need further assistance, click here to email the Turnitin helpdesk.