Frequently Asked Questions

Dear Users,

We understand that many of you may have questions regarding the new Turnitin interface. We have put together the list of questions below to answer some of the most frequently asked questions.

  • Q1. Why is Turnitin changing?
  • It was time to bring the Turnitin interface up to new standards of usability and information design. Over the years, we have received feedback and requests from users that have helped us create this new interface. And over the past year, the database and networking infrastructure that supports the Turnitin service has been completely overhauled to provide unprecedented levels of performance, reliability and scalability. We hope you enjoy the new look and feel -- as well as the new high performance levels -- of the Turnitin service. Please contact the help desk with any feedback or suggestions at http://www.turnitin.com/help/helpdesk.asp.
  • Q2. What's new?
  • Turnitin has a new look and feel, as well as some added features and changes. More information on what's been changed can be found here. New Turnitin Features
  • Q3. Who will be affected by the switch?
  • Turnitin customers in the United States, the European Union, and Canada will be automatically moved to the new interface on August 7, 2008. Customers in other parts of the world can switch to the new interface by clicking the "Try the new Turnitin" link at the top of their Turnitin accounts.
  • Q4. Can I switch back? Are you going to take away the old interface?
  • Users can switch back to the old interface using the "Switch back" link at the top of their Turnitin accounts; however, the old interface will be removed from the service in early 2009.
  • Q5. When will the rest of the world make the switch?
  • All Turnitin users who have not already started using the new interface will be switched to the new interface in January of 2009.
  • Q6. How long will it take me to learn to use the new version?
  • Users who have used the new interface have commented on how easy and intuitive it is to use. We believe it will not take users long to adjust to then interface. To help users make the switch we are offering weekly training seesions over WebEx. To join one of these sessions, please contact your Turnitin administrator, or Turnitin Sales Representative. Training manuals and videos can be found here. New Turnitin Training Material
  • Q7. Is the new version compatible with my CMS integration?
  • Yes. Users who access Turnitin through a CMS integration will be able to enjoy the benefits of the new interface through the integration. No changes or updates to your institution's integration are necessary to make the switch.
  • Q8. Has GradeMark been changed?
  • The latest version of GradeMark will be launched on August 7, 2008. The new GradeMark includes changes such as a new rubric builder, faster interface and improved commenting.
  • Q9. What about the documents I have that I created with the old version-- will I lose anything?
  • The change to the new interface is seamless. Users will not need to worry about losing any of the documents they have in their Turnitin accounts.
  • Q10. Who should I contact if I have questions?
  • The Turnitin helpdesk will be happy to help users with any questions or technical issues they have when using the new interface. The helpdesk can be reached at http://www.turnitin.com/help/helpdesk.asp